IHN Program Manager

Programs · Grand Rapids, Michigan
Department Programs
Employment Type Full-Time
Minimum Experience Experienced
Compensation $48,000 per year

Family Promise of Grand Rapids – Family Service Coordinator – IHN Program Manager

Family Promise of Grand Rapids strives to give parents the hope and encouragement they need to create a better future for their kids and end the cycle of homelessness. Through our prevention, emergency shelter, housing services, homeownership, family engagement/stabilization services, and Early Childhood services, we’ve helped over 2,500 families build a stronger future.

At Family Promise of Grand Rapids, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our organization and community stronger. Our culture is the result of our behaviors, our personal commitment, our curiosity, how we collaborate, and the ways that we courageously share our perspectives and encourage others to do the same.  This culture brings us together, allows us to stand out, and empowers all of us to connect, belong, and grow.

Family Promise of Grand Rapids Core Values:

  • Has Passion for Mission
  • Prioritizes Diversity, Equity, and Inclusion
  • Is Dedicated to Hospitality
  • Collaborates Intentionally
  • Is Hungry, Humble, and Smart
  • Assumes Good Intent
  • Strives for Excellence and Sustained Impact

Family Service Coordinator

The organized, highly motivated person in this full-time position is responsible to work with families in shelter and in their homes to help them locate and/or maintain housing.

IHN Program Manager

Provide overall management supervision of the IHN program, including supervision of staff, and interns.


Our Ideal Candidate will:

Family Service Coordination

  • Responsible to work with families in a shelter or in their home
  • Assist and develop goal plans for families to find and maintain their housing
  • Utilizes best practice methods to work with families to support them in their housing
  • Document client files and case notes
  • Coordinates relationships with community agencies
  • Assess family’s access to basic needs, health, academic, housing, and child care needs
  • Advocates for families as they build their own support network in the community
  • Demonstrates the ability to work with a culturally diverse population
  • Create, Assess, Evaluate and Modify Housing Plans/Goals with all families


Program Management

  • Ability to supervise staff, interns, and AmeriCorps Member and manage work activities
  • Facilitate monthly meetings with IHN host and support congregation coordinators
  • Communicates throughout the week with coordinators and volunteers
  • Assist in IHN training
  • Manage day-to-day operations of IHN
  • Assist Director in managing program performance through development and monitoring of outcome measures
  • Implement program modifications or enhancements as needed
  • Actively models and communicates the mission and vision of Family Promise of Grand Rapids


General Duties

  • Provides support with Family Promise special events as needed
  • Build and support relationships with donors
  • Distribute services with Day Center as needed

Work Environment:

  • Executes work in family’s homes and in the day center offices
  • Infrequent lifting of materials up to 40 pounds may be necessary
  • Job may require working occasional evenings and weekends.
  • Job will require driving in the Grand Rapids and North Kent area

Education and Experience Required:

  • Bachelor (Masters preferred) in Social Work or Human Services
  • Documents a valid driver’s license
  • Presents familiarity with working with families and children
  • Presents familiarity in program management
  • Presents familiarity in leadership and managing a team
  • Demonstrates comfort in a faith based organization
  • Identifies with evidence-based case management practices
  • Must have excellent communication skills, including both written and verbal communications
  • Energetic, self-motivated, organized individual who is accustomed to working in a deadline-focused, high-pressure entrepreneurial environment.
  • Must be able to work independently, as well as effectively within a team
  • Must be able to work well with colleagues, board members, volunteers and community members
  • Must be detail oriented and able to follow through on projects in a fast-paced, often pressured environment
  • Must be proficient in Microsoft and google office products


Full Time, non-exempt position.  Approximately 40 hours per week.  Reports to the Director of Emergency Services. 


Family Promise of Grand Rapids offers a full array of employee benefits including health and dental insurance, short-term and long-term disability, life insurance, and a 401k plan.  Family Promise of Grand Rapids also offers paid time off and paid holidays.


Family Promise of Grand Rapids is an equal opportunity/affirmative action employer.  Family Promise of Grand Rapids is committed to recruiting, employing, compensating, and promoting on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. 


We maintain a drug-free workplace and perform pre-employment background verification checks.


Go to http://www.familypromisegr.org/home to learn more about us. Resumes can be submitted via the job posting link or by visiting our website. Questions can be directed to Garrison Gaddy at Family Promise of Grand Rapids garrisong@familypromisegr.org.


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  • Location
    Grand Rapids, Michigan
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    $48,000 per year